Contact information: info@karelco.nl 

In placing your order you accept the following general terms and conditions.

I. Applicability

These general terms and conditions (the "Conditions") apply to:

a) the use of any information, pictures, documents and/or other services on the following European online store of Karel & Co (https://karelco.nl/) and their different versions (the “Website”);

b) the purchase of Karel & Co branded products on the Website.

II. User Terms And Conditions Of The Website

Exclusion of Liability for External Links
The Website may provide links to external Internet sites. Karel & Co hereby declares explicitly that it has no influence on the layout or content of the linked pages and dissociates itself expressly from all contents of all linked pages of third parties. Karel & Co shall not be liable for the use or content of Internet sites that link to this site or which are linked from it. Our privacy and cookie notice do not apply to any collection and processing of your personal data on or through such external sites.

Information about the Website
The information on the Website is for general information purposes only and does not constitute advice. Even though Karel & Co has composed its Website with care, the information, texts, documents, graphics, movies, music and/or other services/information on it may cont§ain errors or be otherwise incorrect or incomplete. Karel & Co does not guarantee that the Website and/or the information is free of errors, defects, malware and viruses or that the Website and/or information is correct, up-to-date and accurate.

To the maximum extent permitted under applicable law, Karel & Co shall not be liable for any damages resulting from the use or inability to use of the Website, including damages caused by malware, viruses or any incorrectness or incompleteness of such information or the Website, unless such damage is the result of any willful misconduct or from gross negligence on the part of Karel & Co.

Karel & Co shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with this Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

Intellectual Property
All brand names, logo, product names and titles used on the Website are trademarks or trade names of Karel & Co or third party trade mark or trade name holders. You are not allowed to use or reproduce any such trademarks, logo or trade names as this may constitute an infringement of the holder’s rights.

The rights to the design of the Website, texts, documents, videos, films, music and/or other services and the rights in the Website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source codes, software and all other material on this Website are owned by or licensed to Karel & Co and/or its suppliers and subcontractors.

You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent this is necessary for the purpose of placing an order with us, or for using the Website as a shopping resource. You are not allowed to make any other use of the information and materials on this Website, including reproduction for purposes other than the one mentioned above, modification, distribution or republication. Should you wish to use materials or information from this Website, you need our prior written approval to do so.

Data Privacy
Karel & Co collects and processes your personal data according to the privacy and cookie notice. 

III. Sales Conditions

Eligibility and ordering

Eligibility
You can order as a registered user or as a guest. You need an email address to place an order, and you may need to set your browser to accept both cookies and pop-ups in order to be able to use all the functionalities of the Website, which includes adding products to your shopping cart and submitting your order.

To place an order you must be at least 16 years old, or older if that is required under applicable law to enter into agreement with Karel & Co, and you must be a consumer - not a reseller.

Ordering
The products offered on the Website represent an offer to purchase products from Karel & Co B.V. (“Karel & Co”) based on the data provided on the Website.

All prices indicated are EUR amounts and include value added tax. Orders and deliveries are possible only within The Netherlands. If Karel & Co is not able to execute an order, Karel & Co will inform you as quickly as possible. Orders are accepted only in quantities usual for households. For more information about ordering, please check https://karelco.nl/pages/shipping. 

When you submit an order, we will send you an email acknowledging receipt of your order ("Order Confirmation"). This does not mean that we have accepted your order. Our acceptance of the order takes place when the products are shipped to you – we will send you an email confirming that the products have been shipped ("Shipping Confirmation").

At this point a contract, containing these General Terms and Conditions, comes into existence and is binding on you and us (the “Contract”).

Products on the Website are generally in stock and ready to be sent. Any products out of stock are marked as unavailable. We may have stock issues when customers order products at the same time. When we are unable to ship an item already ordered, we may cancel or reject that part of your order and you will be reimbursed or not charged accordingly. We work hard to keep our stock levels as accurate as possible. Occasionally, errors may occur. Our online collection is regularly replenished so it's worth checking back with us regularly. 

Please note that we cannot make or accept any changes to your order (address, size, color) once your order has been placed.

Fulfillment of all orders on the Website is subject to availability. We explicitly reserve the right to cancel your order for any legitimate reason.

Payment and promotional offers

Payment method
You can pay for the products by iDeal and credit card (MasterCard, Visa, American Express). 

Promotional Offers
Promotion codes are only valid for purchases on the Website, usually for single use only, unless stated differently. For the promotion code to be applied successfully, the total order amount must exceed the value of the promotion code. 

Promotion codes are non-refundable nor replaceable in case of (full or partial) returns of an order.

Promotion codes can be entered by clicking on ‘Enter your promo code’ when you are on the shopping bag page. Then click on ‘Apply’.

Please note:

• Only one promotion code is redeemable per order, unless stated differently.
• Promotion codes cannot be used in combination with other existing promotions or sales.
• In case of returns, the promotion code value will be proportionally split across the ordered items.

Your total price
The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the Order Confirmation. If paying by credit card, the total amount for your entire order will be reflected on your bank statement.

Price changes
The prices of the products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.

Delivery
As we are a small organization, we are not able to process your order every day. We will always try to process your order within 1 - 3 business days (excluding weekends and holidays) after receiving your payment. The expected delivery time is 2 to 5 working days after shipping the order. For more details on delivery see https://karelco.nl/pages/shipping.

If the delivered products have obvious material or production defects, including damage caused by transport, please notify us of such defects immediately by email. Not doing so will not affect your legal rights.

Retention of Ownership
You are responsible for the products following delivery of the products to the address you gave us. The products remain the property of Karel & Co until payment is made in full.

Return and cancellation of orders

Your right to cancel
Your online order may be returned within 30 days of receipt. Please contact us within 14 days at info@karelenco.nl, and we'll inform you about the address for the return. 

Please note that you will be responsible for the costs of returning the product(s) to us.

If you return your order, we will reimburse you the payments received from you, without undue delay and in any event not later than 14 days from the day on which we receive the returned product. Gift cards may not be returned.

How to exercise your right to cancel
To exercise your cancellation right, you need to (i) inform us of your intention to return the product(s) following the instructions below; and (ii) physically return such product(s) to us within the aforementioned 14 days period.

You can inform us in the following way: Send us an email info@karelenco.nl. Please provide your name, home address, details of the order and, where available, your phone number and email address.

How to return
If you return the product(s) by mail, you will have returned the products on time if you have delivered the product(s) at the post office or to the carrier within the aforementioned 14 days period. 

Returned products must be returned in the state in which you received them: the returned products must be clean, complete, unwashed and have all the product labels and tags intact, and must not be used in any other way than what is reasonably necessary to decide if you want to keep the product(s). If you do not comply with the foregoing and the value of the product diminishes as a consequence thereof, we can hold you liable for such diminished value.

Returning defective products
You may return products delivered to you that are defective, misdescribed or otherwise not in conformity with your order. You can do so within 1 month after you notice the defect. In the event your claim is justified, the purchase price and the shipping costs will be refunded. 

No exchange
Karel & Co does not have an exchange service. You can return any product that you are not fully satisfied with and receive a refund. If you would like another product, color or size, please place a new order.

Refunds
Once your returned products have been checked and inspected by Karel & Co, the refund usually takes up to 8-10 working days to appear on your statement. If for some reason it takes more than 15 business days since we’ve approved your return, please contact us at info@karelenco.nl. Your refund will be paid to the same card or account that was used to place the order without undue delay.

In order to get a full refund it is important that we receive the returned products in the state in which you received them: the returned products must be complete, unused, unwashed and have all the product labels and tags intact and must not be used in any other way than what is reasonably necessary to decide if you want to keep the product(s).

IV. Miscellaneous

Changes
If Karel & Co decides to change these Conditions, we will post the changed terms and conditions on the Website. You are advised to regularly check whether they have changed. Existing contracts will not be affected by such changes. These terms and conditions were last modified in June 2024.

Governing law and jurisdiction
These Conditions are governed by the laws of the Netherlands, but excluding the Vienna Convention for the International Sale of Goods. Unless determined otherwise by mandatory applicable law, the competent court in Amsterdam, the Netherlands shall have non-exclusive jurisdiction to settle any dispute in connection with these Conditions. 

The Online Dispute Resolution (ODR) platform is accessible through https://ec.europa.eu/odr. Please be aware that Karel & Co is currently not participating in an online dispute resolution procedure before a dispute resolution body.